G&P Cohn is a long-established family business specialising in the cleaning, restoration and electrification of antique chandeliers and period lighting. We take the privacy of our clients seriously and aim to handle any information shared with us with the same care we apply to the items entrusted to our workshop.
This policy explains, in plain terms, what information we collect, why we collect it and how it is looked after.
Enquiries through our contact form
When you complete a contact or quotation form on this website, we receive the details you provide—typically your name, contact details and a description of your enquiry, along with any photographs you choose to share. This information is used solely to respond to your enquiry and to advise on the most appropriate course of action.
Telephone and email correspondence
When you contact us by telephone or email, we keep a record of our correspondence so we can follow up properly and reference earlier discussions if you return to us about the same item. These records are held securely within our own systems and are not shared with any third party.
Website analytics and cookies
We may use basic website analytics to understand, in general terms, how the site is used—for example, which pages are visited most often. This information is anonymous and is used only to help us improve the website. We do not use advertising trackers or sell data to third parties.
How your information is used
Information you share with us is used to respond to enquiries, prepare quotations, arrange visits, carry out work and keep proper records of the services we provide. It may also be used to follow up with you regarding a specific item or project where it is reasonable to do so.
Information is never sold or shared unnecessarily
We do not sell, rent or trade your information. We do not pass your details to third parties for marketing purposes. Information is only shared where strictly necessary to carry out the work you have asked us to do—for example, with a courier arranging the safe transport of a item—or where required by law.
Your rights
You may ask us at any time what information we hold about you, request a correction, or ask us to delete records that are no longer required. We will respond promptly and without fuss.
Contact for privacy enquiries
If you have any questions about this policy or how your information is handled, please contact us:
- Email: enquiries@antique-chandeliers.co.uk
- Telephone: 0207 278 3749